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We haven’t been happy
If you’ve asked us about purchasing a new computer, then you know that we have a special place in our hearts for Dell’s business line. In recent years, we have grown a strong relationship with our Dell Partner Team who are always willing to help us out when we need a quote or simply have a question for them. Because of our strong relationship, we have almost exclusively sold Dell’s equipment to our customers. We’ve stood by their support and service to be the best in the industry.
Dell’s phone support and willingness to ship out replacement parts is still exceptional, but (there’s always a but, isn’t there?) we’ve noticed a delay in their shipping and on-site technicians. Next Business Day has come to mean, Next Next Business Day or even Next Next Next Business Day. Clearly, this doesn’t reflect the standards that we’ve come to expect from Dell, so we did some digging. We called up our team at Dell and demanded to know why they haven’t been living up to their advertised expectations.
Their answer?
These issues are not only with Dell, but it is with the industry as a whole. You see, the majority of technology parts are shipped out of Asia-particularly, Japan. As you recall, Japan had a major earthquake and tsunami that devastated their country. This disaster has caused major setbacks in technology production. They are slowly making a comeback, however it’s going to be a little at a time, kind of thing.
We ask that you be patient as they try to get back on their feet over in Japan. Most of us can’t even begin to fathom living through something like that where everything you own literally gets washed away. Not to mention the painful loss of family and friends who died as a result.
We, along with Dell, will continue to provide you with exceptional service and look forward to continuing our relationship well into the future.
