It hasn’t been too long since Cage Data made an announcement like this, but here we are again. As we continue to grow, we want to make sure we’re continuing to offer the best possible customer support. After some conversations with our team we determined that our biggest need was some frontline customer champions to answer your calls and requests when the rest of us are knee-deep in technical problems.
For our customers that means you’ll start to hear some new voices on the phones in the next week or so when you call us up for assistance. While our new team members may not be digging as deeply into complex technical issues, their primary goal is to make sure you get the help you need as soon as possible. The existing Cage Data team will still be here ready to step in when our expertise is needed, but our newest Customer Happiness Engineer will be making sure we’re kept in line and helping out the right people.
Please join us in welcoming our two newest team members:
Customer Happiness Engineer
When it comes to system efficiency or finding a way to make things easier Jasmin can get obsessive.
Born in the land of Schnitzel and Spaetzle (South of Germany) Jasmin is enjoying the beauty of Connecticut together with her husband Philipp since 2015.
Since her childhood, Jasmin has been very creative. What started with painting expanded to tiling highlights in the bathroom. If not busy with remodeling every room in the house Jasmin enjoys reading books with her two cats sitting next to her or playing strategy games and cooking for everybody.
Jasmin started with a three years apprenticeship as a management assistant and later became an IT administrator with an energy provider. Over a timespan of five years she was responsible for the access management, system monitoring and performance analysis. While being part of the 2nd level support team she saved hundreds of poor keyboards and mice from getting thrown across the office.